Frequently Asked Questions

An additional test can be added on to a sample already at Apollogen by submitting a written request or an Add-On form for the new test to be performed. This request can be faxed to (949)916-8899 or emailed to lab@apollogen.com.

No. Generally, Apollogen obtains enough DNA from one specimen to allow completion of a number of tests. A second specimen is not necessary.

To view documents in PDF format, you need to install Adobe Acrobat Reader, a free application distributed by Adobe Systems.

No. Our tests are validated in-house and the FDA has determined that such clearance or approval is not necessary.

Our CLIA identification number is 05D2055250.

The fastest way is to email us at inquiries@apollogen.com. You can also call us at (949) 916-8886. Our mailing address for test samples and inquiries is 15375 Barranca Pkwy, A105-106, Irvine, CA 92618, USA.

An additional test can be added on to a sample already at Apollogen by submitting a written request or an Add-On form for the new test to be performed. This request can be faxed to (949)916-8899 or emailed to lab@apollogen.com.

No. Generally, Apollogen obtains enough DNA from one specimen to allow completion of a number of tests. A second specimen is not necessary.

If there are other medical indications for expediting a test, please let us know and we will do our best to get a result out as quickly as possible.

Apollogen can provide you with a duplicate copy of the test result if you are the ordering physician or are from the ordering facility. Please email us at lab@apollogen.com or call us at (949)916-8886. We cannot send results to the patient or other physicians involved in the care of the patient without a signed release from the patient authorizing us to do so. When calling for a report, please let us know the first and last name of the patient and when the specimen was sent.

The turn-around time provided reflects the amount of time for us to you with an accurate result. The time it takes to complete a test may vary due to factors the type of test ordered, the complexity of the interpretation, and the time redesign primers or confirm an result if necessary. As soon as a test is completed the results are sent to the referring physician or ordering facility.

ApolloGen does not perform direct-to-consumer testing. Genetic testing is usually performed as a tool to help the physician make a diagnosis or to help a physician manage a patient’s health care. Because the results of genetic testing may lead to additional testing, it is best for the physician to receive the results so that an appropriate plan for the care of the patient can be determined. In addition, the results of genetic testing can be complicated and difficult to understand. In most cases it is best to report the results to a healthcare professional who has both a relationship with and the time to explain such results to the patient or patient’s family members.

If you are a hospital or clinic and is sending samples to ApolloGen for the first time, please contact us at (949)916-8886 to set up an account with us to ensure possible discounted pricing and more efficient sample requisition processing in the future.

ApolloGen accepts Medicare insurance.

According to federal regulations, it is not required to send Apollogen a completed consent document. However, for your convenience, we do provide consent forms for each test we offer. It is important to know that your state government may require documentation of the informed consent process. In addition, although Apollogen does not require the consent form to accompany the sample, we recognize that the informed consent process is an important component to any genetic testing protocol and encourage practitioners to obtain informed consent from patients being tested.

Minimally, you will need to complete the Requisition Form (which includes the payment option) and mail it with the specimen. Specimens without proper ordering or payment information will be held until the appropriate information is provided to us.

If you are a hospital or clinic and is sending samples to ApolloGen for the first time, please contact us at (949)916-8886 to set up an account with us to ensure possible discounted pricing and more efficient sample requisition processing in the future.

ApolloGen accepts Medicare insurance.

No. Our tests are validated in-house and the FDA has determined that such clearance or approval is not necessary.

Our CLIA identification number is 05D2055250.

The fastest way is to email us at inquiries@apollogen.com. You can also call us at (949) 916-8886. Our mailing address for test samples and inquiries is 15375 Barranca Pkwy, A105-106, Irvine, CA 92618, USA.

To view documents in PDF format, you need to install Adobe Acrobat Reader, a free application distributed by Adobe Systems.

According to federal regulations, it is not required to send Apollogen a completed consent document. However, for your convenience, we do provide consent forms for each test we offer. It is important to know that your state government may require documentation of the informed consent process. In addition, although Apollogen does not require the consent form to accompany the sample, we recognize that the informed consent process is an important component to any genetic testing protocol and encourage practitioners to obtain informed consent from patients being tested.

Minimally, you will need to complete the Requisition Form (which includes the payment option) and mail it with the specimen. Specimens without proper ordering or payment information will be held until the appropriate information is provided to us.

If there are other medical indications for expediting a test, please let us know and we will do our best to get a result out as quickly as possible.

Apollogen can provide you with a duplicate copy of the test result if you are the ordering physician or are from the ordering facility. Please email us at lab@apollogen.com or call us at (949)916-8886. We cannot send results to the patient or other physicians involved in the care of the patient without a signed release from the patient authorizing us to do so. When calling for a report, please let us know the first and last name of the patient and when the specimen was sent.

The turn-around time provided reflects the amount of time for us to you with an accurate result. The time it takes to complete a test may vary due to factors the type of test ordered, the complexity of the interpretation, and the time redesign primers or confirm an result if necessary. As soon as a test is completed the results are sent to the referring physician or ordering facility.

ApolloGen does not perform direct-to-consumer testing. Genetic testing is usually performed as a tool to help the physician make a diagnosis or to help a physician manage a patient’s health care. Because the results of genetic testing may lead to additional testing, it is best for the physician to receive the results so that an appropriate plan for the care of the patient can be determined. In addition, the results of genetic testing can be complicated and difficult to understand. In most cases it is best to report the results to a healthcare professional who has both a relationship with and the time to explain such results to the patient or patient’s family members.

The cost of shipping is the responsibility of the sender. However, for US customers, ApolloGen has a contract with major shipping providers and we will cover the cost of shipment. Please contact us at (949)916-8886 for shipment pick-up details.

Saliva sample and DNA samples may be shipped by regular mail. Blood samples should be delivered overnight to be received on Monday through Friday. If a sample is collected on a Friday evening or over a weekend, then it should be kept in the refrigerator and shipped via overnight delivery to arrive on Monday through Friday. The quality of the specimen will not be compromised by refrigeration.

Attn: Accessions
ApolloGen, Inc.
15375 Barranca Pkwy, A105-106, Irvine, CA 92618

Yes. Please send a minimum of 10 ug of DNA for panel testing. For single gene tests, require 1-2 ug of DNA for testing 1-2 exons. 5-10 ug for 2-10 exons, and 20 ug for 10 or more exons.

At this point, ApolloGen does not supply shipping kits. Please use an EDTA (purple top tube) to collect the samples and mail to our laboratory at 15375 Barranca Pkwy, A105-106, Irvine, CA 92618, USA with the sample requisition form. If you do not have an EDTA tube, please contact us at (949)916-8886 and we will mail you one. ApolloGen has a contract with major shipping providers and we will cover the cost of shipment. Please contact us for shipment pick-up details.

No. Apollogen obtains enough DNA from one specimen to complete a number of tests. We generally have more than enough of the sample to process multiple tests. Pediatric patients usually don’t require more than 2 milliliters.

We would like at least 1-2 cc of whole blood in EDTA (purple top tube) to perform any test.

The accuracy and turnaround time of the testing is the same between a blood specimen and a saliva specimen. We do not have a preference for one or the other.

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